Wholesale trade customers are required to agree and sign to accept our terms and conditions of supply by signing the Customer Registration form. Our full terms are as follows:
Payment Terms:- Existing trade customers - Payment terms - 30 days from date of invoice unless otherwise agreed
- New Customers - Pro-forma on first order
- Preferred payment methods -
- by BACS (Bank Transfer)
- Card payment - Debit card or Credit Card (a 3% administrative charge will apply to credit card payments)
- Cheque (payable to Basket Case Ltd)
BC Ltd Account details are:
Bank Name/Address: HSBC - Newbury, Berkshire RG12 5ET
Sort Code: 40-34-12
Branch Identifier Code (BIC): MIDLGB2108H
A/C Name: Basket Case Limited t/a Oakana
A/C No. : 01631470
IBAN/SWIFT: GB56MIDL40341201631470
Late Payments:
Occasionally there may be reasons why an account becomes overdue. In those circumstances customers should contact us to alert us of their situation and agree payment terms. Customers should note however, that if, in spite of reminders and in the absence of contact from the customer, an account remains unpaid, a late payment surcharge of 8% of the outstanding balance will be applied without notice. Customers should further note that an additional surcharge of 8% may be applied for each 30 days thereafter the account remains in arrears and until the account is brought up to-date.
If arrears continue, account status may be affected resulting in supply on proforma basis only. Please note that goods remain the property of Basket Case Ltd until payment is made in full.
Forward Orders & Deposits:"Forward orders" placed in respect of the following season's collection will normally be subject to a non-refundable deposit as follows:
- Orders over £1,000 - 25% deposit . Balance payable as per agreed terms (discounts would normally apply)
Minimum Order & Delivery Charge:
- Minimum order values: Minimum Order - From Stock - £150
- Carriage Paid - Orders over £250
- Orders under £250 - carriage normally £10 for mainland UK. Other destinations fee agreed prior to dispatch.
- Dispatch - Orders from stock normally despatched within 48 hours, Monday to Friday.
- Urgent deliveries despatched within 24 hours, subject to a small surcharge of £3.
- Forward or bespoke orders - delivery date indicated at time of order.
Returns:
We pride ourselves in providing excellent customer services, including ensuring satisfaction with our products wherever possible with a Òno fussÓ returns policy. From time to time, replacement or credit note for goods will be agreed. Credit Notes will only remain valid within the financial year of issue (Basket Case LtdÕs financial year runs from 1st July to 30th June). No Refunds will apply.
For further information or clarity on any of the above please contact:
Head Office
Basket Case Ltd
Birch Farm, Frilsham, Nr Hermitage, Berkshire, RG18 9XN
Tel: 01635 201444
Fax: 05603 104818
Email: info@basketcase.org.uk
VAT Registration No. GB 876094878
January 2011